Featured Case Study:
Built on Gratitude: An Innovative Approach to Employee Awards
View The Case Study"With Thnks, we did something that defied the laws of the universe: we dialed back our time and cost while increasing our engagement."
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Thnks User Spotlights
“Thnks is an outlet to start things off on the right foot. I’m able to engage with customers and new business on a personalized level through the multi-faceted platform.”
Bryan sent a YETI Rambler to a prospect alongside an email with information about the Salesforce + YETI partnership. The customer appreciated the gesture so much that they set up time to meet with Bryan. Sending a Thnks gave him key time with and insight into the customer.
Push to personalize: To build better relationships and do more business, Bryan recommends learning more personal elements about customers beyond the business case. “If you’re not pushing yourself to learn those deeper layers, you’re missing out on a lot of big pieces of info, and possibly even losing business deals.”
"The ability to use Thnks, makes it easier for us to enhance the experience we give our brokers. Appreciation makes all the difference. It's impactful and deepens our relationships."
After connecting with a broker, Kimje sent a "Let's Taco Soon" Lunch from Chipotle to him. The broker was wowed and when they later met in person, he was still talking about how much that gesture of gratitude meant to him! A simple gesture made a huge impact.
Always be grateful: "Show your gratitude for everything!" Kimje is a naturally thankful person, and he believes that providing a Thnks when expressing appreciation is a bonus that leaves a long-lasting impression.
"There is always a reason to say thank you to someone, and the Thnks platform makes expressing gratitude so quick and easy."
Kirsten has found success using Thnks as a tool when relationships get tense. “Sending a Thnks has helped me smooth the waters and get things back on the right foot.” Showing appreciation for someone’s work when a project hits a roadblock can turn a negative situation into a positive.
Always say Thnks: “Thanking your clients and their team for their work, and acknowledging those little moments helps me build and foster relationships,” says Kirsten. Some of the reasons why she sends Thnks are for renewals, webinars, training, and milestones in her clients’ lives.
“Thnks provides that personal touch to build a relationship with clients. It shows that we’re thinking of them outside of just another sale.”
Aubrey used Thnks to send a long-time client a bottle of wine for their 10 year anniversary of working together. The client was so impressed with the thoughtful gesture that he reached out to Aubrey to set up a meeting and talk more about his financial goals, opening up new opportunities for business.
Appreciation for all: While Northwestern Mutual offices continue to grow, Aubrey encourages everyone to find unique ways to show gratitude with Thnks. “It’s not just for clients - we can use Thnks to attract new talent and appreciate our internal teams.”
